POLICIES
Cancellation Policy:
At INJX BY NAT Aesthetics, we value your time and our providers’ time. To ensure an efficient schedule and fairness to all patients, we enforce the following cancellation and missed business opportunity policy.
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DEPOSITS
A non-refundable deposit is required to secure all appointments:
$150 – Chemical Peels
$200 – All procedures except PDO Thread Lift, Attiva, and Radiesse BBL
$400 – PDO Thread Lift
$500 – Radiesse BBL (Half)
$1,000 – Radiesse BBL (Full)
$1,000 – Attiva
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Your deposit is applied toward your treatment as long as you keep your original appointment.
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CANCELLATION & RESCHEDULING WINDOW
A minimum of 72 hours’ notice is required to cancel or reschedule any procedure appointment.
– Cancelling without rescheduling: the deposit is forfeited and a new deposit is required for any future appointment.
– Rescheduling with more than 72 hours’ notice: your deposit may be moved to another appointment scheduled within 30 days of your original date. If no appointment is completed within 30 days, the deposit is forfeited.
– Less than 72 hours’ notice: the deposit is forfeited and a missed business opportunity fee applies (see fee schedule below).
– Same-day changes: if you arrive and choose not to proceed with your booked procedure, it is treated as a late cancellation. You will forfeit your deposit and be charged a 50% procedure fee.
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MISSED BUSINESS OPPORTUNITY FEES
In addition to the forfeiture of your deposit, the following fees apply for cancellations made with less than 72 hours’ notice, no-shows, or same-day decision not to proceed:
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PDO THREADS
Mid-Face: $275
Jowls: $275
Neck: $275
Nose: $275
Brows: $275
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NEUROTOXINS
Botox / Xeomin / Dysport / Jeuveau: $175
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SCULPTRA
$450
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RADIESSE
Face: $650
Radiesse BBL Half: $1,797
Radiesse BBL Full: $1,997
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FILLER
Lips: $200
Liquid Facelift: $1,400
Cheeks: $600
Chin: $225
Jawline: $250
Temples: $225
Liquid Rhinoplasty: $300
EZ Gel: $300
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MORPHEUS
Face: $500
Face & Neck: $525
Body (Small Area): $525
Body (Large Area): $625
Stretch Marks: $350
Eyelids: $200
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SKIN TREATMENTS
Chemical Peel: forfeiture of $150 deposit
Microneedling with PRP: $175
Glass Facial: $400
Express Glass Facial: $200
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FEE ENFORCEMENT
All cancellation fees, same-day fees, and outstanding balances must be paid before scheduling future appointments. Unpaid balances may be referred to a professional debt collection agency. Accounts sent to collections may negatively affect your credit.
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POLICY REMINDER
We strictly enforce this policy for all patients, regardless of circumstances, to protect provider time and ensure availability for patients who are waiting for appointments.
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If you have questions about our cancellation policy, please contact our office.
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Thank you for your understanding and cooperation.
REFUND POLICY:
At INJX BY NAT Aesthetics, we strive to provide our clients with high-quality aesthetic procedures to meet their individual needs. While we are committed to delivering exceptional results, it is important to note that the outcomes of aesthetic procedures can vary among individuals, and we cannot guarantee specific results. Factors such as individual body responses, lifestyle, and other external influences may impact the final outcome of the procedures performed in our office. Despite our best efforts and expertise, there may be instances where the desired aesthetic goals are not fully achieved.
We understand the importance of your aesthetic goals, and we make every effort to ensure your satisfaction. However, due to the inherent uncertainties and variables associated with aesthetic procedures, we have implemented a strict no-refund policy for ALL PROCEDURES at INJX BY NAT Aesthetics. It is crucial for clients to carefully consider their expectations and discuss them with our qualified professionals during the consultation process. Our team is dedicated to providing comprehensive information about the procedures, potential outcomes, and any associated risks to help clients make informed decisions. While we are confident in our ability to deliver excellent results, we want to emphasize that individual experiences may vary, and factors beyond our control can influence the outcome of the procedures.
HIPPA Compliance:
This Notice of Patient Privacy describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
**Our Pledge Regarding Medical Information:**
We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive at our facility. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all of the records of your care generated by our facility.
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**Your Rights Regarding Medical Information:**
**Right to Inspect and Copy:**
You have the right to inspect and obtain a copy of medical information that may be used to make decisions about your care.
- **Right to Amend:**
If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information.
-**Right to an Accounting of Disclosures:**
You have the right to request an accounting of disclosures of your medical information.
-**Right to Request Restrictions:**
You have the right to request a restriction or limitation on the medical information we use or disclose about you.
- **Right to Request Confidential Communications:**
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location
**Your Rights Regarding Medical Information:**
**Right to Inspect and Copy:**
You have the right to inspect and obtain a copy of medical information that may be used to make decisions about your care.
- **Right to Amend:**
If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information.
-**Right to an Accounting of Disclosures:**
You have the right to request an accounting of disclosures of your medical information.
-**Right to Request Restrictions:**
You have the right to request a restriction or limitation on the medical information we use or disclose about you.
- **Right to Request Confidential Communications:**
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location
**Our Responsibilities:**
We are required by law to maintain the privacy of your medical information and to provide you with this Notice of Patient Privacy.
**Changes to This Notice:**
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for medical information we already have about you as well as any information
we receive in the future.
**Complaints:**
If you believe your privacy rights have been violated, you may file a complaint with us or with the Secretary of the Department of Health and Human Services. To file a complaint with us, contact: INJXBYNAT@GMAIL.COM.
Photo ID Policy:
All patients are required to present a valid photo identification (ID) upon checking in for their appointment at our facility. This policy aims to enhance security measures and ensure accurate patient identification.
Furthermore, the presented ID must precisely match the name on the patient's medical chart. This requirement is essential for maintaining the integrity of patient records and ensuring appropriate care delivery.
Adherence to this policy is crucial for streamlining administrative processes and safeguarding patient confidentiality. Failure to comply with this identification requirement may result in delays or rescheduling of appointments.
We appreciate the cooperation of all patients in complying with this policy to facilitate efficient and secure healthcare services.
BEFORE AND AFTER PHOTOS POLICY:
INJX BY NAT POLICY REQUIRES Before and after photos of the treatment area(s) to be taken and uploaded into patient charts. This protocol is implemented for clinical documentation and charting purposes to accurately track the progress of patient treatments.
Before initiating any procedure, the designated staff member will capture high-quality photos of the treatment area(s). Following the completion of the procedure, another set of photos will be taken to document the immediate outcomes.
These photographs serve as crucial evidence for clinical evaluation, treatment planning, and monitoring patient progress over time. They are securely stored within the patient's medical chart for reference during subsequent appointments and for legal documentation if required.
It is important to note that patient confidentiality is of utmost priority. Therefore, these photos will only be used for clinical purposes unless explicit consent is obtained from the patient. Photos will only be posted on social media platforms or shared externally with the patient's consent.
We appreciate the understanding and cooperation of all patients in adhering to this policy, which helps maintain the highest standards of clinical care and documentation integrity.
Financial Responsibility Policy:
INJX BY NAT Aesthetics does not accept payment in the form of Insurance, Check or Care Credit for any services rendered. We accept the following forms of payment: Credit card, Debit card, Cash, Zelle, and Cherry financing.
Payment in full is required at the time of checkout, regardless of the nature or duration of the procedure. For patients opting for financing through Cherry, it is imperative to apply and determine the approved amount before the commencement of the procedure.
Cherry financing necessitates a valid debit card to facilitate a down payment. It is the responsibility of the patient to ensure they have applied for financing and are aware of the approved amount before the procedure begins.
Patients who fail to settle their balance or complete the checkout process through Cherry before leaving our premises will be subject to legal action to recover outstanding payments.
We appreciate the understanding and compliance of all patients with our financial policy, which is designed to maintain transparency, efficiency, and accountability in our financial transactions.
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